A Top-20 Bank needed to integrate the teller and back office operations from an acquired Bank into their existing system / operations infrastructure. This effort involved updating existing systems to support new regulatory and business process requirements, rolling out updated software / hardware to over 400 branches in the New York Metropolitan area, and training over 8,000 associates on the updated systems and related processes. The client required resources with in-depth understanding of their internal processes and methodologies to elicit requirements and manage integration efforts.
Solution:
Utilizing tenets of the CapTech Way Methodology, CapTech established a Program Management Office (PMO) responsible for managing the delivery of Program Work streams including management of business / regulatory requirements for all software / hardware updates. CapTech divided the effort into six distinct work streams organized around operational areas. CapTech Project Managers were assigned to manage several key work streams.
CapTech designed and implemented the PMO which provided the following services:
Program planning, schedule development and management
Implementation / Integration strategy
Requirements process management
Program risk and issue management
Budget / Procurement / Cost management
Change Management
Organizational / Status Communication
External Vendor Management
CapTech Business System Analysts (BSAs) worked with Bank Subject Matter Experts (SMEs) to elicit and document Business and System requirements. CapTech designed and implemented change management processes to maintain and ensure the correct implementation of each requirement.
Results:
On-time and under budget ($52 million) delivery
Established PMO and provided guidelines, processes, and tools to support all work streams in the program
Communicated and managed risks and issues across all work streams and stakeholders
Successfully elicited and managed over two thousand requirements through the program life-cycle
Created a program playbook to provide guidelines for all future acquisition integrations