Project Management Office (PMO) Assessment
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A Consumer Packaged Goods Information Services (IS) Department was tasked with providing information technology solutions to each of its partner holding companies. Due to outdated project management methodologies and tools and multiple organizational restructuring efforts, Project Managers struggled to deliver their solutions on time and under budget.
IS Senior Directors had limited visibility into resource allocation, project interdependencies, issues, and risks. Additionally, neither processes nor infrastructure existed to support large scale technical programs. The organization did not understand the support it could expect from the PMO and, therefore, rarely leveraged it as a resource. Due to inconsistent communication and guidance on documentation requirements, Project Managers spent time on irrelevant and redundant tasks.
Further, the PMO had never measured the value of its services or polled customers on their needs; thus, it had no charter that articulated its mission or objectives. Lastly, there was minimal project management experience within the PMO, and the staff was not cross-trained in the services the PMO offered.
CapTech conducted a thorough review and analysis of the methodologies, processes, templates, and other tools supporting Project Management at the client. Based on those findings, CapTech surveyed, interviewed, and conducted focus groups with the PMO’s key customers and stakeholders regarding the current services and value it offered. Lastly, Stakeholders were asked to identify their needs not met by those services.
CapTech compared the client’s methodology and processes to best practices and compared the results to the Gartner PPM Maturity Model and the P3M3. CapTech then scored the PMO’s current state and identified future state requirements from the analysis, surveys, interviews and focus groups. Lastly, CapTech conducted a gap analysis between the current state and the future state requirements. The output of this analysis allowed CapTech to develop a detailed plan to implement the future state requirements that addressed resource constraints, dependencies, and organizational feasibility.