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Image of a smart speakerI recently bought the new smart speaker from Apple. Make no mistake, the HomePod is a really good speaker - the audio is phenomenal, but the intelligence is low. While using Siri on the HomePod is incredibly fast, using it is a practice in proving how far behind Apple is when it comes to the intelligence of their smart assistants. The main reason for this is that Apple needs to open up Siri to the outside world just like Google and Amazon did with their smart assistance tools. 

It's interesting to see how Apple ended up here. After all, they started the smart assistant concept on a large scale and brought it into the public consciousness. Apple showed us that speech is a serious way of interacting with your digital persona. But they have held on to the APIs and interfaces so tightly that they are losing ground and their user experience is far behind Alexa and Google home. 

Right now, there are only a handful of problem domains for which you can develop a Siri App. These are defined by Apple and they don't offer a support system, seriously limiting the ability for developers to be creative and for companies to do interesting things. Siri won't let you order a pizza or use a creative app like the one developed by a CapTecher - it lets your kids ask Alexa what time they can get out of bed without having to wake their parents. That is just one example of the innumerable use cases that Apple does not currently allow. 

Even though Apple remains a second-tier player in the Voice and Smart Speaker game, it's not too late. They still have the potential to become a major player. Even though it's losing market share, the fact remains that Siri has the highest number of users and features the widest language support of any smart assistant solution. 
Look what happened with the iPhone: it was locked down first but after a year the App Store was launched. Siri, on the other hand, has been closed off to the outside world for nearly seven years. Even with superior hardware Apple needs to open up Siri soon or risk being left completely behind.

About the Author

Jack Cox
Jack Cox has over a decade of experience helping Fortune 500 clients build mobile strategy through technology, security and cryptography. He is a software developer, systems architect, and a Fellow at CapTech where he is responsible for the firm’s mobile software practice. Jack’s love of software development and all things mobile has driven a career developing software for businesses of all sizes including large-scale transaction processing systems, embedded software, and smart-phone software. Jack co-authored the book ‘Professional iOS Network Programming’ (Wiley). He has been involved in several startups, holds multiple patents and frequently speaks nationally. Jack is based in CapTech’s Richmond, Virginia office and helps clients both locally and across the US.