Dominion Energy needed to understand sales anomalies and accurately forecast customer demand to complete critical financial performance reports and manage energy usage.
A workflow bottleneck prevented the company from performing effective data analysis on their customer population. With a large customer base, this resulted in slow, piecemeal data analysis. Lengthy processing times restricted analysts’ ability to deliver actionable marketing insights to company decision-makers.
Dominion Energy sought a solution that could:
Additionally, they needed a data governance program to address data quality and integrity issues.
Dominion Energy asked CapTech to propose a modern data architecture solution and develop a roadmap that would allow them to set up, maintain, and utilize a big data insight platform.
Our Data & Analytics team:
The cloud solution we executed has allowed the energy company’s analysts to access data in a fraction of the time that was previously possible. Query run-times have been reduced from a day to minutes, improving run-time efficiency 98% in some cases. This has freed up previously paralyzed analysts to respond to requests quickly and leverage data more effectively. Now that the client can store and analyze all of their data they can make better predictions of their customers’ energy usage.
Leveraging data in new and powerful ways has empowered the energy company to better serve their customer needs and manage their products, as well as improve reporting to stakeholders. Impacts include:
The company is currently using this project as a blue print for ALL enterprise big data project.