The Virginia DMV's existing tool had a number of constraints. While the tool could send an SMS message, customizing the message in any way required extensive code changes. Additionally, the tool was unable to populate messages using information from sources outside of its own database. Finally, the tool prevented DMV from being able to send time-triggered SMS messages. CapTech was able to design a solution that allowed DMV staff to customize the content of customer messages and schedule them to be delivered at specific times. This functionality allows the DMV to notify customers when they can enter the building for their appointment, allowing the agency to control the flow of customers and reduce the risk of viral exposure for both DMV customers and staff.
“Dealing with unprecedented circumstances due to the COVID-19 pandemic, the Virginia DMV needed to fill a critical gap in its new appointment system in very little time. CapTech was able to stand up the needed solution to allow DMV offices to restart operations safely within the required deadline.”