Creating Flexibility and Meeting Demand
The Virginia DMV's existing tool had a number of constraints. While the tool could send an SMS message, customizing the message in any way required extensive code changes. Additionally, the tool was unable to populate messages using information from sources outside of its own database. Finally, the tool prevented DMV from being able to send time-triggered SMS messages. CapTech was able to design a solution that allowed DMV staff to customize the content of customer messages and schedule them to be delivered at specific times. This functionality allows the DMV to notify customers when they can enter the building for their appointment, allowing the agency to control the flow of customers and reduce the risk of viral exposure for both DMV customers and staff.
A Better DMV Experience
The additional functionality that CapTech built for DMV enables the agency to continue supporting constituents while addressing Centers for Disease Control (CDC) and state guidance for managing the risks of COVID-19. The ability to send custom SMS messages on defined schedules allows DMV to proactively communicate with customers in the event that appointments need to be rescheduled or cancelled. CapTech's solution has had a positive impact both on DMV customers and employees and was accomplished with a low-cost solution that was implemented in a matter of days.
Adam established and leads CapTech’s Government Solutions practice. In this role, he provides innovative solutions to CapTech’s national suite of State and Local Government clients, with an emphasis on enhancing the citizen and business interaction model with government, eliminating fraud waste and abuse from state healthcare programs, and creating paperless administrative dispute management systems.