Organizational Change Management
We will help you manage the way your people adjust to change and quickly become productive in the post-change environment. Our holistic approach to change helps ensure that all stakeholders – from executive leadership to employees in the field – have the tools and information they need to make your project a success. Our OCM solutions integrate change throughout your organization so it becomes part of the culture and is sustainable long-term.
Business Process Management
We help our clients execute business transformations, perform operational assessments, justify strategic solutions, and implement Business Process Management Suites.
CapTech establishes governance to ensure best process practices across your organization. Our consultants provide a view of processes to identify gaps and recommend improvements for work flow, process control and risk management.
Our process engineers specialize in improving processes through industry-leading tools and methodologies, including Six Sigma and LEAN. We offer training and strategic guidance on process improvement, assessments to improve efficiency and cut costs, and solutions to maximize effectiveness. Whether you need to develop a new process or re-engineer an existing one, CapTech’s skilled process engineers can help you analyze the current state, define your vision, model the future state, and develop a strategic roadmap that will get you there.
IT Service Management
In large organizations today, the IT department needs easy-to-use tools that manage the tracking and deployment of infrastructure; service tickets; visibility into IT costs and health; delivery of self-service capabilities; and customer communications and experience.
We reduce the costs and complexities of managing your IT department, transforming it into an agile organization that’s focused on collaborating with customers instead of putting out fires. Whether you are exploring the possibility of implementing an ITSM solution, such as ServiceNow®, or you need assistance with an existing platform, we can help you reach your business objectives today and for the longer term.
Risk & Compliance
Financial institutions are facing tough new anti-money laundering (AML) requirements as well as a surge in enforcement actions. The need for expertise in risk and compliance has become critical, as the costs of compliance programs and enforcement actions have soared. In just 3 years, fines and settlements rose 45-fold, according to a recent analysis of large U.S. and E.U. banks.
CapTech Risk & Compliance consultants have a strong track record of delivering on complex risk, compliance, and AML programs for Fortune 100 financial institutions including banks, credit unions, payment processors, and securities. We can tailor custom solutions to meet your organization’s risk and compliance needs, including Project Management Office (PMO) design, staffing, and execution; Know Your Customer (KYC) expertise; enforcement actions; and risk data transformation. Our teams are here to partner with you on program definition and project setup, execution and implementation, and maintenance and handoff.
Salesforce® Implementation, Customization & Integration Getting Full Value from Your Cloud-based Solution
CapTech is a Registered Salesforce Partner and has extensive experience solving the challenges that implementing, integrating, and customizing cloud platforms can present. We can configure your cloud-based platform for optimal results, customize it to meet unique business needs, and integrate it with other applications and processes to provide a holistic solution supporting your business direction. We also help companies with unsuccessful implementations realize the full potential of the platform. We look at both streamlining business processes and managing the people side of changes to your organization.