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CapTech is a national IT management consulting firm that bridges the gap between business and technology for some of the world's most successful companies.

Richmond Times Dispatch

Henrico-based CapTech rides technology wave to growth

CapTech Ventures, Inc featured in the Metro Business section of the Richmond Times-Dispatch on November 7, 2016.

Customer experience and the next recession: What’s ahead?

The economic recovery is still chugging along, however tentatively, but sooner or later another downturn will take place, unleashing significant reductions in corporate revenue and spending.

Girl on Apple Phone

Apple makes changes that can help your business improve the customer experience

Apple is making important changes that will benefit businesses whose customers use Apple devices. At its recent World Wide Developer Conference, the company announced a number of changes and new features coming this autumn to Apple platforms, watchOS, iOS, macOS and tvOS. We’re advising our clients to view these as opportunities to improve the customer experience.

CapTech Recognized in Forbes 2017 America's Best Management Consulting Firms

Forbes has released their list of The Best Management Consulting Firms for 2017, and for the second year in a row, CapTech is honored to be included. Forbes, working with Statista, reviewed more than 7,000 consulting firm partners and narrowed their list of the best to 234 America’s Best Management Consulting Firms.

Forbes ranks CapTech in America’s Best Management Consulting Firms of 2016 in Six Categories

Forbes Media in partnership with Statista has determined America’s Best Management Consulting Firms of 2016 and CapTech is proud to be recognized as one of the Best Management Consulting Firms in the US. Only 258 firms were recognized out of more than 50,000 consultancies. CapTech was recognized in six categories including: Data Analytics and Big Data; Digital Transformation; IT Strategy; Marketing, Brand and Pricing; and Organization. In each of these categories it was noted that CapTech had a disproportionately high number of client recommendations.

project

Balancing Act: How Agile Teams Can Work with the PMO

The transition from traditional waterfall development to agile development doesn’t occur overnight and, as a result, most organizations find themselves working in both methodologies for at least some period of time. That’s not a bad thing, as an incremental adoption plan reduces both business risk and disruption. To make the process as seamless as possible, it is imperative that you plan for cooperation and collaboration between the agile teams and your project management office (PMO).

Customer Experience

CX versus UX : What’s the difference, and does it matter?

I often hear the terms customer experience (CX) and user experience (UX) used interchangeably; it’s an understandable oversight, but one that has the potential to cause confusion and send marketers down the wrong path as they seek to advance the cause of their brands through improved experience.

Inc. 5000

The Optimal Approach to Omni-Channel

Fully understanding the customer and leveraging new tools and methodologies to quickly implement a sound strategy

Vault 2017

Vinnie Schoenfelder ABC News Baltimore

Chief Technology Officer Vinnie Schoenfelder Coaches Companies on Customer Experience Best Practices on Baltimore’s Evening News

CapTech’s Chief Technology Officer Vinnie Schoenfelder was featured on Baltimore, Maryland’s WMAR ABC2 In Focus news segment on the 6:00 pm news on Wednesday November 2, 2016 discussing “doing digital the right way” for businesses.

Data sharing across state agencies: Improving constituent services, enhancing policymaking and reducing costs

In this white paper, Data sharing across state agencies: Improving constituent services, enhancing policymaking and reducing costs, we discuss the value of data-sharing initiatives, potential use cases, barriers to data integration, and recommended steps toward a solution.

Quote Card

Onshore/ Nearshore Services Thrive In The Age Of The Customer

Download a commissioned study conducted by Forrester Consulting on behalf of CapTech released May 2016 on Onshoring/Nearshoring Services in the Age of the Customer to understand how to select the right partner for your company's digital transformation.

Best Firms to Work For 2016

Radio Microphone

Chief Technology Officer Vinnie Shoenfelder discusses Digital Transformation for big business on Bloomberg Radio’s Taking Stock

On September 19, 2016, CapTech’s Chief Technology Officer Vinnie Shoenfelder was a guest on Bloomberg Radio’s Taking Stock show with Pimm Fox. In a six-minute segment that originally aired at 3:30 PM EST, Vinnie discussed transforming business for the digital age and how customers are demanding authentic experiences.

DevOps: Improving the customer experience

To meet customer expectations and needs in the consumer era, many organizations have invested heavily in data and analytics and, further, implemented innovative new development methodologies such as agile. I would argue that although those steps are necessary, they aren’t sufficient.