Others Talk, We Listen®

Many businesses that develop a digital strategy soon find that they also need an overarching customer experience strategy, one that helps them manage the full range of customer interactions. The payoff: A fully coordinated, all-encompassing approach to customer engagement, which can improve customer retention and brand loyalty while helping the business better manage its investments in customer interactions, both online and offline.

Forbes has released their list of The Best Management Consulting Firms for 2017, and for the second year in a row, CapTech is honored to be included. Forbes, working with Statista, reviewed more than 7,000 consulting firm partners and narrowed their list of the best to 234 America’s Best Management Consulting Firms.

Forbes Media in partnership with Statista has determined America’s Best Management Consulting Firms of 2016 and CapTech is proud to be recognized as one of the Best Management Consulting Firms in the US. Only 258 firms were recognized out of more than 50,000 consultancies. CapTech was recognized in six categories including: Data Analytics and Big Data; Digital Transformation; IT Strategy; Marketing, Brand and Pricing; and Organization. In each of these categories it was noted that CapTech had a disproportionately high number of client recommendations.

If your organization is planning to adopt an agile methodology, one of the first and most important challenges you’ll face is selecting the right project for your agile pilot. Over the past eight years, I’ve worked with a large number of organizations that have made the transformation to agile. I’ve found that picking the right project for the pilot is critical, as it can demonstrate the effectiveness of the methodology, win executive support, and instill employee confidence. The wrong choice can have quite the opposite effect, making it difficult to convince anyone of the future value of your agile transformation.

CapTech’s Chief Technology Officer Vinnie Schoenfelder was featured on Baltimore, Maryland’s WMAR ABC2 In Focus news segment on the 6:00 pm news on Wednesday November 2, 2016 discussing “doing digital the right way” for businesses.

Download a commissioned study conducted by Forrester Consulting on behalf of CapTech released May 2016 on Onshoring/Nearshoring Services in the Age of the Customer to understand how to select the right partner for your company's digital transformation.

Although some organizations have balked at using agile in a big data environment, our experience suggests that it is not only workable, it is critical. Resistance to agile reflects problems that some organizations have had when attempting to use agile in traditional enterprise data warehouse projects; i.e., projects not involving big data technologies.