Others Talk, We Listen®

An in-depth look at early adopters and consumer drivers with the growth of Natural Language Processing

As you head into the new year, it’s a great time to consider steps you can take to improve your mobile initiatives in 2017. I’ve come up with a list of eight recommendations that can help make life better for you and your customers as well as the bottom line.

I often hear the terms customer experience (CX) and user experience (UX) used interchangeably; it’s an understandable oversight, but one that has the potential to cause confusion and send marketers down the wrong path as they seek to advance the cause of their brands through improved experience.

Fully understanding the customer and leveraging new tools and methodologies to quickly implement a sound strategy

As organizations embrace big data and the technologies that support it, they gain the potential to derive business insights from information that, historically, might have been overlooked. This can provide powerful competitive advantages in fast-moving industries. The key to unlocking these benefits is applying data governance and, more specifically, metadata to this new world of possibilities.

On September 19, 2016, CapTech’s Chief Technology Officer Vinnie Shoenfelder was a guest on Bloomberg Radio’s Taking Stock show with Pimm Fox. In a six-minute segment that originally aired at 3:30 PM EST, Vinnie discussed transforming business for the digital age and how customers are demanding authentic experiences.