Others Talk, We Listen®

The expansion and diversification of smart speaker owners coupled with maturing usage patterns provide strong justification for brands to take voice seriously in their customer engagement strategy. This means beginning the process of piloting and implementing voice this year to keep pace with consumer market trends.

Smart speaker ownership is continuing to rise and mature. Half of consumers claim to own a smart speaker now as compared to just a third of consumers in 2017. Over the past year, smart speaker ownership has increased by 20%, with 50% of consumers now reporting to own a smart speaker. This points to a critical mass of consumers adopting voice — which increases its viability for many brands considering this channel as part of their customer engagement strategy.

With this rising tide of technology, machine learning is more available and powerful than ever. It’s the culmination of many things — the compute power of your phone, the resolution of your camera, the bandwidth of a cellular network, the availability of machine learning as a service (image identification, voice comprehension, sentiment detection, etc.). So, don't debate whether or not machine learning is available to your business or if it’s something you can use. Spend your time figuring out where to use it and how to use it, because if you don’t, someone else will.

You might have seen the trailer for the new sci-fi film based on the New York Times best-seller, “Ready Player One,” or maybe you saw Apple demoing the new ARkit at WWDC this year. Even if you didn’t, one thing is clear: the hype surrounding augmented reality (AR) and virtual reality (VR) is growing.

What are “hybrid” and “blended” agile methodologies, and what does it mean when people talk about “by-the-book” agile?

Our Customer Experience (CX) team began with a brand exploration that led to deeper insights around the true essence of the Duke’s brand – its authenticity. From the founder, Eugenia Duke, the original recipe, unique taste, classic label and volunteer celebrity chefs, Duke’s screams authenticity.

For the second year in a row, CapTech has partnered with Richmond-based, Amy’s Army of Cancer Warriors ─ a non-profit dedicated to raising awareness about cancer research and prevention ─ to provide technology support and solutions for their Climb to Conquer Cancer (C3) cycling event on September 23, 2018.

Robotics process automation (RPA), sometimes referred to as robotics or digital labor, is a type of Regulatory Technology (RegTech) that provides FIs an effective alternative. Bots, the “workforce” of RPA, are software programs that follow defined internal business rules and policies and can be trained on essentially any repeatable process. By training bots to follow standardized compliance-related processes, FIs can improve efficiency, increase throughput, and reduce errors.