Others Talk, We Listen®

An in-depth look at early adopters and consumer drivers with the growth of Natural Language Processing

Another successful Google developer conference is in the books. Google recently concluded their 2017 Google I/O conference where so many new features and announcements were unveiled over the three day event. Whether you made it to the conference, followed online, or are just now trying to catch up, it’s hard to digest what is most important for your organization’s mobile app.

I often hear the terms customer experience (CX) and user experience (UX) used interchangeably; it’s an understandable oversight, but one that has the potential to cause confusion and send marketers down the wrong path as they seek to advance the cause of their brands through improved experience.

Fully understanding the customer and leveraging new tools and methodologies to quickly implement a sound strategy

What are “hybrid” and “blended” agile methodologies, and what does it mean when people talk about “by-the-book” agile?

In this white paper, Data sharing across state agencies: Improving constituent services, enhancing policymaking and reducing costs, we discuss the value of data-sharing initiatives, potential use cases, barriers to data integration, and recommended steps toward a solution.

On September 19, 2016, CapTech’s Chief Technology Officer Vinnie Shoenfelder was a guest on Bloomberg Radio’s Taking Stock show with Pimm Fox. In a six-minute segment that originally aired at 3:30 PM EST, Vinnie discussed transforming business for the digital age and how customers are demanding authentic experiences.

It’s important to note that AI is capable of much more than we describe in these patterns, but the scope of this blog and previous one is really what the potential for consumer applications of AI in the near term. The next four patterns do attempt to tap into that potential, using data the consumer may or may not have (or be able to process) to help them make plans and decisions.