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CapTech is a national IT management consulting firm that bridges the gap between business and technology for some of the world's most successful companies.

Richmond Times Dispatch

Henrico-based CapTech rides technology wave to growth

CapTech Ventures, Inc featured in the Metro Business section of the Richmond Times-Dispatch on November 7, 2016.

The Customer Experience Strategy: Going Beyond the Digital Strategy

Many businesses that develop a digital strategy soon find that they also need an overarching customer experience strategy, one that helps them manage the full range of customer interactions. The payoff: A fully coordinated, all-encompassing approach to customer engagement, which can improve customer retention and brand loyalty while helping the business better manage its investments in customer interactions, both online and offline.

Girl on Apple Phone

Apple makes changes that can help your business improve the customer experience

Apple is making important changes that will benefit businesses whose customers use Apple devices. At its recent World Wide Developer Conference, the company announced a number of changes and new features coming this autumn to Apple platforms, watchOS, iOS, macOS and tvOS. We’re advising our clients to view these as opportunities to improve the customer experience.

CapTech Recognized in Forbes 2017 America's Best Management Consulting Firms

Forbes has released their list of The Best Management Consulting Firms for 2017, and for the second year in a row, CapTech is honored to be included. Forbes, working with Statista, reviewed more than 7,000 consulting firm partners and narrowed their list of the best to 234 America’s Best Management Consulting Firms.

Forbes ranks CapTech in America’s Best Management Consulting Firms of 2016 in Six Categories

Forbes Media in partnership with Statista has determined America’s Best Management Consulting Firms of 2016 and CapTech is proud to be recognized as one of the Best Management Consulting Firms in the US. Only 258 firms were recognized out of more than 50,000 consultancies. CapTech was recognized in six categories including: Data Analytics and Big Data; Digital Transformation; IT Strategy; Marketing, Brand and Pricing; and Organization. In each of these categories it was noted that CapTech had a disproportionately high number of client recommendations.

project

Agile versus waterfall in the big data world

Although some organizations have balked at using agile in a big data environment, our experience suggests that it is not only workable, it is critical. Resistance to agile reflects problems that some organizations have had when attempting to use agile in traditional enterprise data warehouse projects; i.e., projects not involving big data technologies.

Customer Experience

CX versus UX : What’s the difference, and does it matter?

I often hear the terms customer experience (CX) and user experience (UX) used interchangeably; it’s an understandable oversight, but one that has the potential to cause confusion and send marketers down the wrong path as they seek to advance the cause of their brands through improved experience.

Inc. 5000

The Optimal Approach to Omni-Channel

Fully understanding the customer and leveraging new tools and methodologies to quickly implement a sound strategy

Vault 2017

Vinnie Schoenfelder ABC News Baltimore

Chief Technology Officer Vinnie Schoenfelder Coaches Companies on Customer Experience Best Practices on Baltimore’s Evening News

CapTech’s Chief Technology Officer Vinnie Schoenfelder was featured on Baltimore, Maryland’s WMAR ABC2 In Focus news segment on the 6:00 pm news on Wednesday November 2, 2016 discussing “doing digital the right way” for businesses.

A Strategy for Establishing Data Governance in the Big Data World

As organizations embrace big data and the technologies that support it, they gain the potential to derive business insights from information that, historically, might have been overlooked. This can provide powerful competitive advantages in fast-moving industries. The key to unlocking these benefits is applying data governance and, more specifically, metadata to this new world of possibilities.

Quote Card

Onshore/ Nearshore Services Thrive In The Age Of The Customer

Download a commissioned study conducted by Forrester Consulting on behalf of CapTech released May 2016 on Onshoring/Nearshoring Services in the Age of the Customer to understand how to select the right partner for your company's digital transformation.

Best Firms to Work For 2016

Radio Microphone

Chief Technology Officer Vinnie Shoenfelder discusses Digital Transformation for big business on Bloomberg Radio’s Taking Stock

On September 19, 2016, CapTech’s Chief Technology Officer Vinnie Shoenfelder was a guest on Bloomberg Radio’s Taking Stock show with Pimm Fox. In a six-minute segment that originally aired at 3:30 PM EST, Vinnie discussed transforming business for the digital age and how customers are demanding authentic experiences.

DevOps: Improving the customer experience

To meet customer expectations and needs in the consumer era, many organizations have invested heavily in data and analytics and, further, implemented innovative new development methodologies such as agile. I would argue that although those steps are necessary, they aren’t sufficient.