Empowering and Mobilizing Your Team
Agile
Speed to market with CapTech Agile
Your organization can realize the complete benefit of Agile through the right combination of framework, processes, and practical expertise. From agile coaching to agile transformation, we'll meet you where you are in your agile journey.
Product Assessments and Transformation
Agile Role Base Training and Certification
DevOps, Lean Process Analysis, and Refinement
Agile Team and Program and Portfolio Facilitation
Facilitation Training and Certification
Client Stories
Agile Transformation Helps Fortune 50 Insurance Company Stay Competitive
A Fortune 50 Health Insurance Company wanted to adapt to new customer expectations for more dynamic services and better features at a higher quality than ever before. However, their existing IT delivery model couldn’t meet these new demands. Software delivery was supported with ad hoc approaches to managing individual projects. The client needed to switch to an agile development and delivery model to meet their new strategic objectives – increased speed, efficiency and automation.
Program Leadership
Maximize success through program and project management
Using industry-leading practices and tools, we optimize productivity, minimize internal overhead, and mitigate risk for projects of all sizes, from weeks-long tactical projects to multi-year transformations. Assembling the optimal mix of expertise from the onset, our teams maximize value and minimize risk through a focus on delivery excellence and strong communication with business partners. Elevate your project management strategy with our comprehensive approach that ensures efficiency and excellence in every endeavor.
Project Management
Program Management
Portfolio Management
Client Story
Change Strategy and Adoption Plan Saves Department $850,000 a Year
To expedite treatment time for injured workers, CapTech helped a large state Worker’s Compensation Board build and execute a change strategy and adoption plan for automating medical authorizations. Our program reduced treatment wait time from days to hours, drove employee awareness and buy-in, and saved the Board $850,000 annually.
Functional Expertise
Optimize performance through business systems analysis, process engineering, and quality assurance
By taking a multifaceted approach to optimizing your systems and operations, we ignite performance, reduce risk, and deliver consistent value. Our business systems analysts and process engineers utilize technical skills and industry-leading tools and methodologies to understand, analyze, design, and test systems until they reach peak performance. And our quality assurance specialists ensure all products and services meet the desired quality standards, every time.
Business Systems Analysis
Process Engineering
Quality Assurance
Change Acceleration
Drive business results by accelerating successful change adoption
Constant change is the new normal, and successful adoption of change occurs when the collective group of impacted stakeholders are aware of, prepared for, and supported in the transition from a current state to the desired future state. CapTech’s Change Acceleration consultants have a passion for driving adoption, and partner with our clients to build their change capabilities, formulate strategies, and implement structures and frameworks that provide long-term benefits for future initiatives.
Change Adoption Acceleration Strategies
Change Acceleration Enablement
Organization & Cultural Acceleration
Client Story
Managing Larger-Scale Change for New Technology
An international manufacturer tapped CapTech to move their technology and people to a single platform for sales, procurement, project management, inventory, and engineering. After conducting interviews and change impact assessment across all functional areas, we helped the client define their future state, and developed a Change Management Framework to support project delivery.
Salesforce
Transform the way you reach customers
Modern Salesforce implementation is only as good as the infrastructure, people, and processes that surround it. A Registered Salesforce Partner, CapTech’s holistic experience across integration platforms, customer experience, modern delivery, and change acceleration unlocks value beyond Salesforce development. By understanding your business requirements, current platforms, processes, and environments, we drive enablement for Salesforce users, improve user experience, ensure smooth adoption, and maximize your investment.
Salesforce Admin
Salesforce Developer
Client Stories
Seamless Salesforce Integration Ensures a Flawless Customer Experience
As a Fortune 500 auto retailer transitioned to their next generation of technology, they grappled with a national Salesforce deployment to more than 15,000 sales consultants, as well as integrating the platform into their omni-channel approach. They wanted to create a single, seamless user experience, for any type of customer — whether that customer needed help from someone on the phone or wanted to move through the sales process without talking to anyone.
To achieve this goal, they needed Salesforce to communicate to and from the web, their master data management system and inventory systems, their document center, and SMS platforms. Also, these integrations had to be hidden and seamless to ensure a flawless experience for the customer.
Product
Build products your business needs and your customers love
CapTech’s Product Management team helps companies shift from project-based planning to strategic product thinking, a mindset change that focuses on continuously building and enhancing experiences that satisfy the needs of both your business and customers. At a strategic level, CapTech collaborates with clients to define and align product organizations to a vision and create outcome-driven objectives that serve as the basis for execution. Partnering with engineering, design, operations, and other core stakeholders, our product consultants lead cross-functional teams throughout all phases of the product lifecycle.
Product Assessments and Transformation
Product Strategy and Roadmaps
Backlog Creation and Prioritization
Objective and Key Results Development
Organizational Product Maturity Assessment
Go-To-Marketing Planning and Product Analytics
Client Story
Developing a Product Strategy for Digital Participation
CapTech was asked to evaluate U.S. Kids Golf’s customer experience and product strategy to address customer needs and pain-points while increasing brand participation. Following a research study and customer journey workshop, we helped design and develop an app that digitized their proprietary curriculum and enabled coaches to track student progress in real-time.
CapTech Trends Podcast
Join us as Vinnie chats with Leighann Hughart, Senior Manager in management consulting and an organizational change management (OCM) expert. Tune in as we discuss:
- Debunking common myths about change management
- Why your OCM and customer experience teams are better together
- Supporting enterprise-wide product adoption with user-centered change management
The Latest from Management Consulting
Questions? Contact our Management Consulting Team
Contact Us
David DeHaven
Management Consulting Practice Area Lead
David has almost 20 years of experience leading large-scale IT initiatives for Fortune 500 clients within telecommunications, public service, and financial services markets. Currently, he is focused on the growth of CapTech's DC / Baltimore office and working closely with clients to solve their toughest enterprise challenges.