Empowering and mobilizing your team
Product Assessments and Transformation
Agile Role Base Training and Certification
DevOps, Lean Process Analysis, and Refinement
Agile Team and Program and Portfolio Facilitation
Facilitation Training and Certification
Client Stories
Agile Transformation Helps Fortune 50 Insurance Company Stay Competitive
A Fortune 50 Health Insurance Company wanted to adapt to new customer expectations for more dynamic services and better features at a higher quality than ever before. However, their existing IT delivery model couldn’t meet these new demands. Software delivery was supported with ad hoc approaches to managing individual projects. The client needed to switch to an agile development and delivery model to meet their new strategic objectives – increased speed, efficiency and automation.
Project Management
Program Management
Portfolio Management
Business Systems Analysis
Process Engineering
Quality Assurance
Change Adoption Acceleration Strategies
Change Acceleration Enablement
Organization & Cultural Acceleration
Salesforce Admin
Salesforce Developer
Client Stories
Seamless Salesforce Integration Ensures a Flawless Customer Experience
As a Fortune 500 auto retailer transitioned to their next generation of technology, they grappled with a national Salesforce deployment to more than 15,000 sales consultants, as well as integrating the platform into their omni-channel approach. They wanted to create a single, seamless user experience, for any type of customer — whether that customer needed help from someone on the phone or wanted to move through the sales process without talking to anyone.
To achieve this goal, they needed Salesforce to communicate to and from the web, their master data management system and inventory systems, their document center, and SMS platforms. Also, these integrations had to be hidden and seamless to ensure a flawless experience for the customer.
Configuration Assessments
Feature Roadmapping
Custom Integrations
Workday Extend Application Development
Client Stories
Realizing Long-Term Success in Financials Reporting
A Top 3 U.S. Insurance company made the decision to implement Workday Financials and retire its legacy financials systems that had been customized over the last 20+ years. While the entire initiative was a massive change for the organization, recreating the 300+ legacy financial reports was a must-have requirement to be implemented over the course of a one-year implementation. Financial reporting was critical to the client because it was the backbone of the financials system, utilized for monthly compliance and parent company reporting, as well as running the client’s day-to-day accounting operations.
Product Assessments and Transformation
Product Strategy and Roadmaps
Backlog Creation and Prioritization
Objective and Key Results Development
Organizational Product Maturity Assessment
Go-To-Marketing Planning and Product Analytics
CapTech Trends Podcast
Join us as Vinnie chats with Leighann Hughart, Senior Manager in management consulting and an organizational change management (OCM) expert. Tune in as we discuss:
- Debunking common myths about change management
- Why your OCM and customer experience teams are better together
- Supporting enterprise-wide product adoption with user-centered change management
The Latest from Management Consulting
Questions? Contact our Management Consulting Team
Contact UsDavid DeHaven
Principal, Management Consulting Practice Area Lead
David has almost 20 years of experience leading large-scale IT initiatives for Fortune 500 clients within telecommunications, public service, and financial services markets. Currently, he is focused on the growth of CapTech's DC / Baltimore office and working closely with clients to solve their toughest enterprise challenges.