Emerging technology and services
Insights from CapTech primary research
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Automation Breaks New Ground with Agentic AI
While traditional AI-powered automation tools — such as basic chatbots and workflow systems — are fundamentally passive and reactive, agentic AI embodies a proactive goal oriented approach to automation that requires minimal human intervention.
Data Shines with AI-Powered Accelerators
Companies are increasingly recognizing that the faster they can transform data into actionable intelligence, the more competitive they become. Enter AI-powered accelerators: a framework of approaches and tools designed to quickly stand up robust, ultra-rapid data processing systems.
Loyalty Puts Customers in the Driver’s Seat
Consumers are navigating a complex terrain of diminishing purchasing power, accelerating corporate consolidation, and increasingly consequential buying decisions. At the mercy of these powerful forces, consumers are seeking something fundamental: control.
Modernization Intensifies to Supercharge Innovation
To expedite time-to-market and set the stage for future growth and disruption, companies need to modernize their systems and embrace cloud computing, which will ultimately drive better value for their customers.
CapTech Trends Podcast
Automation Breaks New Ground with Agentic AI
Data Shines with AI-Powered Accelerators
Loyalty Puts Customers in the Driver’s Seat
Articles
Unlocking Customer Loyalty: Creating Emotional Connections Through AI, Data, and Technology
Customer expectations continue to grow as industry leaders deliver advanced innovation and AI solutions that offer hyper-personalized experiences and large-scale loyalty strategies. As these leaders create a high benchmark, it can be challenging for other businesses to know where to start, what to change, and how to keep up with the fast-paced landscape of customer loyalty and outreach.
Modernization Intensifies to Supercharge Innovation
Client Stories
State Retirement System Modernization
A State Retirement System engaged CapTech to assist with all phases of the modernization program from program management to functional design to development.
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Bree Basham
Principal, Go-to-Market & Growth Strategy
As Principal of CapTech’s Go-to-Market & Growth Strategy, Bree Basham leads our efforts to shape how we bring services, solutions, and stories to market—accelerating growth and deepening client impact. Drawing on a career that spans strategy, customer experience, and marketing, Bree brings a rare blend of creative vision and strategic discipline to CapTech’s growth initiatives.
Brian Bischoff
Principal, CTO
Brian leads our business strategy for our practice areas and is a thought leader in digital strategy. He provides an objective perspective through the strategic analysis of current technology trends and designs and builds great experiences for our clients.
Vinnie Schoenfelder
Principal, Strategic Innovation
Vinnie is a Principal at CapTech and plays a large role in helping define services,
forge partnerships, and lead innovation for our clients. As a thought leader, he
regularly helps clients solve their most complex business challenges.