Together, CapTech and DCJS designed and deployed a
modern, web-based application named TRACER (Training
and Certification Electronic Records) to replace its legacy
systems. The implementation took 10 months, with work
beginning in January of 2021 and going live in October.
CapTech leveraged its proven experience developing work
management systems for the public sector to reduce the
overall development time while providing a solution that
was tailored to the agency’s needs.
Merging two separate systems gave DCJS the opportunity to
automate processes and operationalize some of the
institutional knowledge from the agency’s business staff,
which gave them time to focus on other important initiatives.
DCJS’s IT team was involved in the project from start to finish,
which allowed DCJS to reduce costs and build valuable
knowledge to support and maintain the system. This
repeatable framework also gives DCJS the ability to build new
custom solutions that meet their evolving business needs.