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Articles March 29, 2023

Agency Culture Is Key to Success

CapTech
Author
CapTech

Trends Driving Government Innovation

Government agencies face increasing pressures to integrate services and innovate delivery – a result of greater expectations for customer service; playing catch-up with technology modernization; and recruiting, growing, and retaining a dynamic workforce. In the scheme of government priorities, the response to these pressures is often tepid – a new transformation office, a test application in the cloud, or initiatives to improve hiring. 

With these three trends, the importance of agency culture is particularly significant. Each requires an organization to work across divisions and prioritize resources and efforts in a common way.

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Jason Leonard

Principal, Healthcare & Public Services Portfolio Lead

Jason co-leads CapTech’s healthcare and public services portfolios, empowering consultant and client teams to innovate and develop scalable solutions that improve the customer experience and produce extraordinary results for our clients.

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Adam Hofheimer

Adam Hofheimer

Principal, Healthcare & Public Services Portfolio Lead

Adam co-leads CapTech’s healthcare and public services portfolios, supporting strategy, relationship and business development. His deep technical experience and industry expertise drive solutions and growth for our clients.

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Coe Sherrard

Coe Sherrard

Managing Director

Coe is a leader in CapTech’s public services portfolio, supporting strategy and client delivery. He specializes in leading client teams through complex business and technology transformations.

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Contributors

Colin Ceperich, Director, Management Consulting

Bree Basham, Principal, Customer Experience

Mary Everette Cann, Managing Director, Marketing

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