At first, emerging technologies can be relatively static with no clear applications. We often hold on to them and wait for technologies to evolve and increase in relevancy so that when a related need arises, we have the technology readily available to implement as a solution. Chat bots are a great example of one of these technologies, especially as we find the need for more contactless, remote customer experiences. Companies are now using chat bots to create humanized customer experiences to engage and support their customers.