With over a trillion dollars in assets under management, this
top 10 independent broker-dealer commands a vast amount
of customer data. Each customer transaction, from account
openings, to buying and selling investments, must be
handled accurately and efficiently. The company’s system for
handling these transactions is complex, and it struggled to
train new advisors to use the system without any exposure
risk for customer accounts.
To accomplish this, and to be able to preview the system in
recruiting efforts, the company engaged CapTech to create a
digital simulation, or digital twin, of its on-premises systems
that would not contain any sensitive customer data and
would allow advisors to perform account functions without
impacting any actual customer accounts.