- Challenge
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A global technology firm that develops software used by retailers needed to re-engineer their products to make them easier and more cost-effective for customers to use. Historically, the company had offered monolithic applications that provided functionality on a single platform that customers ran onsite. The company wanted to shift their offerings to a microservices architecture that would be easier to manage, update, and tailor to each customer’s needs.
- Results
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Since launch, the version-less, always current model solution has boosted software sales, enhanced competitive positioning, and increased customer satisfaction with more than a dozen customers going live with the product this year.
- Microservices made upgrades and customizations faster allowing retailers to get their products in the hands of customers more quickly
- Many coding functions are automated, reducing development work and costs significantly
- Cloud functionality option reduces operating costs and increases efficiency
- Functionality is used by retailers seamlessly across channels, including mobile, web, and point-of-sale devices making it simpler for their customers to purchase from them