Shutterfly Production Platform Transforms Performance

As a strategic partner in helping the client through process improvement, we needed to understand the current state, so we focused on technology and design to ensure we had a full picture before creating a modernization plan. Discovery included multiple facility walkthroughs with Shutterfly leadership to view the overall flow and specific functions on the three hundred thousand square foot production floor of the Fort Mill, SC facility.

Usability testing, along with stakeholder and SME interviews, uncovered opportunities for improved efficiency in day-to-day workflow management, optimization of staffing practices, as well as better onboarding for employees. Stakeholders also wanted to move closer to a scaled Agile environment with the future ability to implement across other groups for synchronization of delivery cycles and increased visibility into cross platform dependencies.

As we near the end of our engagement, the CapTech team has now delivered a flexible framework configurable for current and future product lines.​ The interface is easy to use with embedded training to facilitate faster ramp up of employees and improve cross-training opportunities.

The unified platform is WCAG/ADA Accessible to the level of conformance needed for employees to work efficiently. Standardized and reusable assets improve design development efficiency via a design system with reusable components and easy to follow design standards.

CapTech was able to not only deliver a cross-product platform, but to coach Shutterfly developers and leaders on a better scaled Agile approach through standard KPIs and increased predictability from Scrum teams. This has led to a longer lasting impact than simply handing off design and development alone. As opposed to the previous platform, which required step-by-step training, the new platform, as characterized by Shutterfly leadership, “is as easy to learn as an online banking app.”