Talk To Me
We collaborated with our client to manage the development of this NLP-driven virtual assistant and evaluate its performance. Partnering with our client and an external vendor, we developed use cases and treatment options for customers. Next, we monitored and evaluated in-app behavior to continually refine and configure the app to improve the customer experience.
Fewer Calls, Happy Customers
After successfully testing the pilot program on different platforms, the solution launched publicly. The new virtual assistant helps customers access frequently asked questions quickly and find effective answers to their problems on their own through a mix of articles, on-screen prompts, and instructional videos.