A Fortune 500 Consumer Packaged Goods company was grappling with the antiquated tool it was using to managing their IT assets. Ultimately, software licenses had been purchased but were unused because the tool no longer met their needs. Additionally, customers were dissatisfied with the time it took to deploy new hardware once ordered, which resulted from manual inventory and procurement procedures.
Together, we applied a two-phase process to migrate our client to the new ServiceNow system and modernize the organization’s processes in order to procure, deploy, manage, and retire IT assets.
Savings of 10% of total spend on software purchases by harvesting unused licenses and implementing proper license management.
Improved user experience with regard to system aesthetics and user expectations, clarifying when a request requires a special order and when it is in stock as a standard item.
Enabled real-time tracking of hardware and software
1 Million +
Savings on Software Purchases
The client asked us to develop a strategic plan to migrate to the new
system and modernize the organization’s processes. We partnered with the
client to identify critical data for migration, to normalize the data,
and to migrate it to the new system.
In addition, we developed automated reporting of software usage and
installation vis a vis purchased licenses. CapTech designed and led
implementation of a more efficient warehouse inventory system for the
client’s vendor as well. This included defined locations, inventory
levels, bar coding, and transfer management.
The ServiceNow platform was used to mature and automate the
organization’s processes in order to procure, deploy, manage, and retire
IT assets. We developed a Service Catalog that allowed users to see
exactly what items they were getting, current inventory levels for them
at their location, and expected delivery times.
CapTech developed automated workflows to check stock at the user’s
location, to initiate transfers of hardware, and to initiate deployment
tasks. A way to integrate with the organization’s supplier also was
developed in order to automatically procure items that were not in stock
and to simplify the receiving and asset creation process.
Eliminated licensing and support costs for legacy applications by consolidating tools into ServiceNow platform
Eliminated project spend every 3 years by changing from big-bang to targeted physical inventories
Provided visibility into total cost of ownership from having a single system of record for purchasing and support costs
Improved turnaround time and reduced labor costs through automation of inventory checks, purchasing, and software deployment
Imported over 40,000 assets, making ServiceNow the trusted single source of information for all software and hardware assets