Many hospital systems rely on separate Electronic Medical Records (EMRs), call centers, and Customer Relationship Management (CRM) software to manage the stages of the patient journey. These disparate systems force physicians and other providers to spend valuable time and attention tracking and replicating data across multiple sources and systems, which are vulnerable at each stage to bad data being introduced and carried over through human error.
Health Cloud allows these scattered information sources to be connected through secure Application Programming Interfaces (APIs) to create a holistic, 360-degree view of the patient. For example, when a diabetic patient who has fallen and injured their foot visits an Emergency Department (ED) within the same healthcare system, Health Cloud makes critical information available not only to the ED, but also to the patient’s Primary Care Physician (PCP) for follow-up. After the patient’s visit to the ED, the PCP is able to view the results of the visit in the patient’s record and can then assess the possible correlation between sudden loss of balance and the emergence of peripheral neuropathy or vestibular dysfunction. Patient care, in this example, continues more efficiently across providers, which can optimize outcomes for patients.
And the benefits of the Health Cloud system don’t stop there. In addition to improving patient outcomes, Health Cloud also saves the provider and facility time and resources, maximizing efficiency and accuracy, and providing leadership with a clear view of its organization and patient-base. The right people have access to the right information at the right time to provide well-considered insights, treatments, and preventative care for patients while also minimizing any frustration that results from inefficient workflows.
