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Articles September 14, 2020

Innovation and the Customer Experience

Paul Given
Paul Given

How Financial Institutions Can Turn Disruptive Times into Opportunities
Guest presentation by Wells Fargo

The pandemic and economic downturn have brought an unprecedented time of disruption. Yet there's a silver lining: chaotic times can
spur innovation. Financial institutions have a unique opportunity to design and deliver customer-focused solutions that will have a lasting impact.

CapTech hosted a webinar focused on how financial institutions can leverage innovation to meet evolving customer needs. Watch the replay to learn how to deliver human-centered solutions that make an impact - from enhanced interactions on digital channels, to personalized experiences that draw on machine learning to sophisticated chatbots. You’ll also hear how Wells Fargo accelerated conversational banking.


- Robin Cusimano, SVP, Customer Conversations & Content, Wells Fargo
- Paul Given, Managing Director, CapTech Consulting
- Steve Holdych, Co-CEO, CapTech Consulting (moderator)

View Presentation