Public Services

Leveraging technology to achieve greater transparency in government can optimize results, leading to:

• Streamlined cross-agency application workflows 
• The ability to assess current systems and define clear strategies
• The opportunity to implement user-friendly platforms that allow agencies to better serve their constituents through transparent operations

This approach can reduce administrative burdens, accelerate processing times, and increase citizen engagement — resulting in responsive, efficient government processes.

Government agencies face increasing pressures to integrate services and innovate delivery – a result of greater expectations for customer service; playing catch-up with technology modernization; and recruiting, growing, and retaining a dynamic workforce. In the scheme of government priorities, the response to these pressures is often tepid – a new transformation office, a test application in the cloud, or initiatives to improve hiring.

With these three trends, the importance of agency culture is particularly significant. Each requires an organization to work across divisions and prioritize resources and efforts in a common way.

Creating a State-of-the-Art State Workers’ Compensation Agency

State workers’ compensation agencies have historically operated in a paper-based environment with poor data, little integration, and a time-consuming, manually intensive process. The Minnesota Department of Labor and Industry (DLI) wanted to break through these barriers to create a more user-friendly and efficient experience that would allow external stakeholders data access to improve service delivery, provide transparency into the claims process for injured employees, allow their agency to manage by data, and begin to proactively address sources of injury.