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2026 Consumer Research: The New Rules of Al Adoption

Uncertainty isn't going away. Adoption occurs when people see enough value to move forward and have enough control to make that decision acceptable.

Articles | October 06, 2026

CapTech Releases 2026 Consumer Research

Study of 618 U.S. adults finds AI use outpaces trust, offering business leaders a new view of what turns participation into sustained use RICHMOND, Va., October 6, 2026 – Consumers are increasing their use of artificial intelligence before they fully trust it, according to new research from CapTech. Across all five AI experiences tested, respondents expressed a greater willingness to use the technology than to trust it, challenging the assumption that trust must be fully established before people will participate. 

News | October 06, 2026

Your Legacy Systems Aren’t the Problem. Your Cost of Change Is.

The metric that matters most in the age of AI, and how to measure it. Starting a new fiscal year as a State Agency Chief Information Officer (CIO) always came with the same quiet dread. Sometime in the next 12 months, a federal mandate, legislative change, or court decision was going to land on my desk, and my agency was going to have to respond. Fast. The question was never whether it would happen. It was how much it would hurt. 

Blogs | September 04, 2026

CapTech Releases 2026 Executive Research

CapTech Research: 86% of Technology Leaders Say Internal Decision-Making Is Slowing AI Progress RICHMOND, Va., September 1, 2026 – New research from CapTech finds that organizations are confident in AI adoption, however, organizational decision-making, governance, and stakeholder alignment are emerging as major barriers to enterprise AI scale.

News | September 01, 2026

2026 Executive Research: Why AI Stalls

Across hundreds of IT decision-makers, CapTech's 2026 Executive Research found a consistent pattern: organizations are investing in AI with confidence, but progress often hinges on operating decisions made too late in the AI lifecycle.

Articles | August 31, 2026

Georgia CareConnect: Building a Shared-Service Foundation for Medicaid Modernization

As part of the Georgia Department of Community Health’s (DCH) Medicaid Enterprise System Transformation (MEST) initiative, the agency sought to create a modern digital foundation capable of supporting Georgia Medicaid’s evolving ecosystem of providers, trading partners, members, and agency personnel. 

Client Stories | August 11, 2026

AI and the Future of UX Teams in Financial Institutions

Artificial intelligence (AI) is already reshaping how User Experience (UX), User Interface (UI), and visual design teams operate within financial institutions. The most visible change over the next few years will be contraction: as AI absorbs much of the production work that has defined these teams, their size is likely to fall materially — on the order of 40 to 60 percent by 2028. The perhaps more consequential change, however, is what that contraction does to where value sits. As routine production is automated, what remains is judgment, and judgment becomes more important per practitioner even as total headcount declines.

Articles | July 29, 2026

Increasing Event Booking Revenue through AI, Automation, and Machine Learning

A large, private equity-owned hospitality client with 140+ locations partnered with CapTech to improve conversion and sales of private events through AI-driven automation.  Within the private event space, locations receive multiple inbounds a day that either went unanswered or had a delay in response time that resulted in lost booking revenue. With the consistent and structured nature of inbound event inquires, the opportunity for automation and AI is high. 

Client Stories | July 07, 2026

What I Heard at Reuters Data-Driven Oil & Gas (DDOG) in Houston: AI ambition versus data reality

I spent time this week with operators, technologists, and data leaders at Reuters Data-Driven Oil & Gas (DDOG) in Houston. Fitting, given the name, because nearly every conversation came back to data as the dividing line between companies pulling ahead and those falling behind. A few themes stuck with me, and they line up with something I've believed for a long time: technology only matters when it solves a real business problem. 

Blogs | July 07, 2026

AI Capability Development, Value Creation, and Organizational Momentum

A large, private equity-owned hospitality client with 140+ locations partnered with CapTech to accelerate AI adoption through an incremental, value-driven approach. CapTech helped transition the organization from experimentation to enterprise AI momentum by rapidly proving value while building scalable capabilities. 

Client Stories | July 06, 2026

Modernizing Digital Subscriptions to Enable Global Growth

Within a compressed six-month timeline, CapTech delivered a focused four-week assessment followed by a full modernization effort that stabilized the platform, re-platformed core SaaS investments, enabled global scale, migrated thousands of records, and met the critical product launch timeline. 

Client Stories | July 03, 2026

How Private Equity-Backed Organizations Move from AI Curiosity to Measurable Impact

Private equity and private equity portfolio companies increasingly recognize the potential of AI as a value multiplier to improve operational efficiency, accelerate growth, reduce costs, and scale without adding headcount. Yet many of these companies struggle to move from aspiration to execution in a way that delivers credible and measurable returns. 

Articles | June 18, 2026